A new study reveals significant gaps between business assumptions and actual customer preferences in AI-driven service ...

Anthropic, Apple, Google, OpenAI and Microsoft all made big headlines in a wild week of AI and other tech news. Here's the ...

Here’s five key indicators your CMS may be holding you back and what you can do to move forward with confidence.

British businesses admit to experiencing data-related issues since the inception of GDPR Over a fifth (23%) of UK businesses cite budget as a barrier to improving security practices Looking ahead, 40% ...

Reltio’s scalability, flexibility, and data unification capabilities cited as reasons for the selection REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Reltio® announced today that Aviva plc, one of the UK’s ...

Gerent augments TELUS Digital’s agentic AI expertise to empower human and autonomous CX agents Vancouver, B.C. (May 28, 2025) - TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading ...

Gainsight, the retention engine powering the world’s most customer-centric companies, today announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their ...

New agentic AI capabilities orchestrate the buying experience across digital, voice, and messaging channels, empowering revenue teams to connect every step of the buying journey to drive efficient ...

Integration provides businesses unprecedented ability to optimize conversations with leads. ATLANTA--(BUSINESS WIRE)--CallRail, the lead engagement platform, today announced a new integration ...

How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries.

Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that ...

Healthcare systems are overwhelmed by the volume and complexity of digital records, from telehealth to billing to imaging.