The professional peer network is inspired by a recent Alliance report which found companies that have widely implemented MACH are twice as likely to leverage AI compared to those new to MACH CHICAGO-- ...

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, (Newswire.com) - Insightful.io, a leading provider ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

From ‘Minimalists’ to ‘Tastemakers,’ personas reveal consumer desire to simplify everyday life with agents April 23, 2025 --  AI agents are rapidly changing how we work, but Salesforce’s latest ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...

Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

Typing is slowing us down. Voice-first experiences are emerging as the fastest path to meaningful AI engagement.

Empowering enterprises to reimagine traditional contact centers, Avaya Infinity™ transforms fragmented experiences into authentic connections that nurture relationships and build loyalty MORRISTOWN, N ...

AI in Offline Mode and Call Assist features turn Aquant into the always-on, always-ready partner for service teams in the field NEW YORK CITY, New York – (April 22, 2025) — Aquant, the Agentic AI ...

InMoment Named a Leader for Its Ability to Execute and Completeness of Vision InMoment Recognized as a Leader Four Times Consecutively in Voice of the Customer Platforms by Gartner SALT LAKE CITY ...