Technology is invigorating the cash-rewards marketplace, reshaping retail platforms by streamlining processes, enhancing user ...

Combining AI with human expertise in sales forecasting and CRM systems can optimize sales pipelines, improve accuracy, and ...

Nimble CRM stands out from traditional customer relationship management software by focusing on company-wide operations rather than just sales. Paradoxical tensions among consumers are making their ...

Data and artificial intelligence are crucial for effective customer loyalty programs. They are also revolutionizing the role of traditional CRM platforms. Initially, CRM systems changed business ...

Ross Solomon, head of product management at financial solutions firm Broadridge, believes that firms must not lose sight of the big picture -- their existing customers. He argues that CX is not what ...