It’s critical to understand the basic steps involved in an automation roadmap. Whether your project involves IT or OT upgrades, new PLCs, or robots and autonomous vehicles, ...

The analyst firm identifies data collection, customer profile unification, integrations and segmentation as among the key features of a CDP ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

With an anticipation that they will bring a significant change of the relationship with customers, the ability to make the sales process easier and to base the decisions on the […] ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...