John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

Sounds like a dream, right? This is exactly what Odoo ERP offers. Instead of juggling multiple software tools, Odoo brings everything into one powerful system, making your operations smoother ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

At this time, I would like to welcome everyone to the Mastercard Incorporated Q1 2025 Earnings Conference Call. All lines have ... ERP software company Odoo, in collaboration with Stripe, will ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

HILO (HawaiiNewsNow) - A blessing and dedication ceremony took place Monday for Hawaii County’s new emergency call center; one that officials say has been decades in the making. The 17,000 ...

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...