The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Lost Dog will perform from 6-9 p.m. Sunday, June 15, at Good Girl Brewing Co., 880 Banks Mill Road S.E. For more information, ...

The January edition is set for Jan. 17 at City View on the fourth floor of the Illinois Terminal ...

At the recent AWS Summit in Washington, D.C., a leader from Jupiter Medical Center explained how the organization used Amazon ...

Call center work is difficult, with constant interaction among customers, supervisors and co-workers. Tensions can run high and the stress of attempting to solve problems throughout the day can ...