Implementing Dynamics 365 Customer Engagement can be a game-changer for organisations looking to enhance their digital presence and improve customer interactions. However, the path to successful ...

Dynamics 365 Customer Insights brings the power of customer interaction along with reporting to a whole new level of automation and data precision.

Another significant advantage of Dynamics 365 Customer Voice is its integration with other Dynamics 365 applications and Microsoft products. The platform seamlessly integrates with Dynamics 365 ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...

In conclusion, the introduction of Copilot in Dynamics 365 Field Service is a game-changer, promising to revolutionize service delivery and efficiency in the frontline services sector.

Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.

Microsoft on Wednesday introduced a preview of Copilot in Dynamics 365 Field Service, along with describing multiple other 'frontline worker'-type product positionings.

With its powerful Dynamics 365 platform, Microsoft is empowering retailers across the country to deliver exceptional customer experiences, streamline operations, and gain valuable insights.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.