CMS Wire3h
Customer Service Crisis Management: Navigating Hurricanes, High Call Volumes
Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...
Why CX is every brand’s biggest opportunity
CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...
11 Effective Ways To Celebrate Employee Appreciation Day in Your Office
This article will explore eleven effective and diverse ways to celebrate Employee Appreciation Day to help you make this day special for your entire team.
Sky23h
Money blog: CEO of JP Morgan tells staff to return to office five days a week or 'find somewhere else to work'
The UK economy was in focus this week as GDP figures delivered an unexpected ... It is understood the company's customer bills will rise, from April, in line with Ofwat's curbs until the appeals ...