Brian Wayne, President of OEM Development at Affinitiv, joins CBT News at the 2025 NADA Show to discuss the evolving ...

When shopping for a new or pre-owned vehicle, where you buy it can make all the difference in terms of quality, service, and ...

The 2024 holiday season turned out to be a blissful one for retailers, as consumers demonstrated robust spending. As per the ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

The days of customer data platforms (CDP) simply aggregating information about shoppers and their purchases are long gone, ...

Levi’s uses Cordial’s Edge AI technology to keep consumers in-the-know on upcoming product launches and drops by sending ...

As supermarket price wars heat up, Woolworths and Coles are losing ground to Aldi, according to data from YouGov.

In 2025, Brand Finance ranked the world's most valuable brands, highlighting companies like Apple, Microsoft, Google, and ...

Shortcuts to top-tier loyalty status can boost revenue and attract new customers, but they can also damage the brand's ...

Integrating reward programs into your e-commerce strategy can boost customer loyalty by up to 30%, making it a powerful tool for driving repeat business and increasing customer lifetime value.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Read this guide to learn how to craft loyalty strategies that inspire your customers to stay, spend, and share.