How to handle customer complaints 1. Establish a comprehensive complaints-handling framework Ngoasheng highlights the importance of ensuring that your customers have easy access to complaint ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers as individuals.

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other ...