How to handle customer complaints 1. Establish a comprehensive complaints-handling framework Ngoasheng highlights the importance of ensuring that your customers have easy access to complaint ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and ...

Your marketing and sales strategies could fall short without a clear, unified view of your customer. In this blog, you will explore how to handle scv effectively.

Opinions expressed by Forbes Contributors are their own. I am a Customer Experience Futurist, Author and Keynote Speaker. AI is expanding into new areas of customer service. Here’s why it can ...

But what gives? The due date on the invoice you sent is now several weeks past due, and it isn’t the first time this has ...