No longer just a tool for efficiency, AI is revolutionizing how retailers personalize shopping experiences, optimize product ...

Talkdesk announced it has been named to G2’s 2025 Best Software Awards, placing #11 on the Best Customer Service Products list.

In a an insightful webinar, “ All AI Is Not Created Equal: Why Agentic AI Is the Future of CX ,” on Wednesday, March 12, 2025 (2:00PM EST/ 11:00AM PST), Forethought’s Founder and President Deon ...

Global talent solutions and business consulting firm Robert Half has named Nick Cerise its new chief marketing officer. In this role, Cerise will drive global marketing for the company, overseeing ...

This year's data builds on trends from last year's report, showing a continued increase in comfort with and adoption of AI-powered interactions. The new data suggests a growing demand for these ...

In an era where digital transformation and data-driven decision-making have become essential for business success, leaders ...

Inc. (NASDAQ: EGHT) today announced several new key management appointments to help accelerate the next phase of the company's CX transformation ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

Joe Baker is a keen racer and saw some good success on the road, however, for the first time ever, he's going to be turning ...