One case study demonstrates how a company ... The future of Customer Relationship Management (CRM) systems is intricately tied to the advancements in artificial intelligence (AI), which is ...

Gartner defines CRM Customer Engagement Center (CEC ... Strength: ServiceNow’s workflow and case management functionality received high scores from customers as well as for its ease of ...

Hexure and Pulse Point partner to offer a holistic ecosystem by integrating FireLight sales platform and PulseEcto1 within the PulseConnect system.