Joaquin Pereyra needs to step up. Will Eric Ramsay stick around? And can veteran trio keep defeating Father Time?

Inspira Financial Trust, a provider of health, wealth and retirement services, notified more than 2,300 customers that their personal data was improperly accessed by a third-party call-center ...

The SSA's new Call Back Assist feature lets you hang up and still keep your place in line.

Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural ...

Senior Judge Denise Cote of the U.S. District Court of the Southern District of New York handed down her sentence, crediting ...

The Let ABC15 Know team is partnering with the State Bar of Arizona and Community Legal Services to get you free legal advice ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Bayern Munich look to make a huge step forward in their pursuit of regaining the Bundesliga title on Saturday, coming up ...

Travel insurance giant Allianz Global Assistance reports that 53% of all cruise ... That's true even if a U.S. government ...

Lawmakers considered the goldfinch. Kids liked the scarlet tanager best. The whole thing took more than three decades.

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with ...