CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer ...

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

STATEN ISLAND, N.Y. -- While many big-box chains now lock up merchandise as a means of combatting theft -- requiring shoppers ...

Shoplifting rates in the three largest U.S. cities — New York, Los Angeles and Chicago — remain higher than they were before ...

Walgreens CEO discusses the ongoing struggle with theft prevention in stores, citing locking items as ineffective.

The policy of locking up items at big stores was supposed to curb shoplifting in the U.S. in the wake of the pandemic.

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I ...