HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.

When pension freedoms were introduced in 2015, giving people more flexibility over their savings, people with defined ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online ...

A HMRC system which leads to some pensioners being overtaxed is set to be overhauled after years of campaigning.

Letters based on information from the HMRC are very similar to educational letters but may specifically highlight past tax or ...

The Public Accounts Committee has warned in a new report that the tax authority is damaging public confidence in the tax ...

Customer service has continued to deteriorate, the Public Accounts Committee said, as it urged the tax authority to be bolder ...

HMRC collected £6.3 billion in inheritance tax during the first nine months of the tax year – £600 million more than the same ...

The UK’s tax authority is “degrading its own services” and damaging the public’s confidence, a report into HMRC has warned.

"Automated voice with American accent telling me HMRC have sent a letter that has been returned and now starting legal ...

HMRC says people should have to correct errors on their tax returns as the taxman grapples with an increase in processing ...