HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead.

When pension freedoms were introduced in 2015, giving people more flexibility over their savings, people with defined ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online ...

Letters based on information from the HMRC are very similar to educational letters but may specifically highlight past tax or ...

A HMRC system which leads to some pensioners being overtaxed is set to be overhauled after years of campaigning.

The Public Accounts Committee has warned in a new report that the tax authority is damaging public confidence in the tax ...

HMRC collected £6.3 billion in inheritance tax during the first nine months of the tax year – £600 million more than the same ...

Customer service has continued to deteriorate, the Public Accounts Committee said, as it urged the tax authority to be bolder ...

"Automated voice with American accent telling me HMRC have sent a letter that has been returned and now starting legal ...

MPs have demanded that the UK's tax collecting authority, HMRC, do more to chase unpaid tax and look after customers who ...

The UK’s tax authority is “degrading its own services” and damaging the public’s confidence, a report into HMRC has warned.