The senior living industry sits at an important crossroads between challenges and opportunity in 2025. What operators do now ...

Researchers design a new way to more reliably evaluate AI models' ability to make clinical decisions in realistic scenarios that closely mimic real-life interactions. The analysis finds that ...

Many of the AI bots haven’t shared new content on their grid since early 2024, and it’s unclear how (or if) users have been ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

If only AI existed when I was growing up.Walking down the subterranean steps of my childhood home in Rhode Island, there is ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

Google CEO Sundar Pichai recently highlighted the company's 2025 plans centered on AI including building and shipping faster, ...

While chatbots like ChatGPT or Anthropic’s Claude mostly perform for users as a single broad, helpful, and intentionally ...

Beyond the basics, ChatGPT can be a brainstorm buddy, a travel planner and even a mediator — all in the same day. Here are 15 ...