1. Robotic Process Automation (RPA) The best known among the types of process automation, Robotic Process Automation (RPA), performs repetitive tasks so that humans do not need to execute them.

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Compliance is another issue. “Unless you have a solid understanding of what you would like to achieve with process automation, [using] AI all over the place doesn’t necessarily help,” he said.

Process automation requires effective change management, she said. “Change management has proved more challenging than the technical work required to automate the processes.