But that's part of the problem: talk of client-centric wealth management has been just that really — talk, according to the authors of the PWC report.

But wealth management is also a people-oriented business. For financial advisors, that means making sure every aspect of the client experience — onboarding, reporting, and meetings — contains ...

Today, wealth management firms are motivated more by the desire to build better client relationships when they’re deploying AI. Customer interaction is the top functional area targeted for AI ...

Whether because of client satisfaction or inertia, the client defection rate in private wealth management is low, at about 3%, while that of brokerages is in double digits. “You are retaining your ...

Edward Jones is introducing a new account statement option next month, allowing clients to decide the level of complexity and financial detail contained in their statements. Regardless of net ...

When young advisors enter the field of wealth management, I think a lot of them may be surprised at how much succeeding in this industry relies on building relationships. Of course, knowledge of ...