Think of virtual assistants as old-school secretaries, except that they can’t drop off and retrieve your dry cleaning or take your vehicle to the car wash because they live 7000 miles away.

A virtual assistant is just like a personal assistant, but your work is mainly online. This means you can work from home so long as you have a computer and stable internet connection.

In 2017, 60.5 million Americans used a virtual assistant at least once a month to complete a simple task. For the math buffs out there, that’s one-fifth of the population.

Each virtual assistant is also its own platform, which is more valuable to developers based on user adoption. Conversely, each platform becomes more valuable to consumers the more high-quality ...

OpenAI has launched ChatGPT Agent, a powerful AI tool that can control a virtual computer to perform complex, multi-step tasks for users. It can handle scheduling, research, shopping, and more with ...

Want to learn more about optimizing for voice search and virtual assistants from Eric and other experts in the field? Be sure to attend our SMX East conference in New York City October 23-25, 2018.

Discover how VR labs with AI assistants are transforming global research, enabling immersive training, real-time data sharing ...

Amazon and Apple, once the innovators in virtual assistants, are now seen as playing catch-up to artificial intelligence tools like ChatGPT. When Apple unveiled Siri at an event back in 2011, the ...

Vulnerabilities in virtual assistants such as Amazon Alexa or Google Assistant may allow laser beams to imitate audio commands and hack into these devices, researchers at the University of Michigan ...

The Market The contact center infrastructure (CCI) market is a framework of physical and virtual resources, including equipment, software, and services, that enable customer service organizations to ...