Evaluating and training agents on handling difficult customers should be part of every call center QA program because the ...

About half of counter-service customers paying with a card leave a tip. See which states tip the best (and worst).

About half of counter-service customers paying with a card leave a tip. See which states tip the best (and worst).

In an intense career where mental health is constantly challenged, a simple gift from someone I just met became my unexpected source of strength.