Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
Business Insider15d
New Starbucks CEO's plan: shut down stores for 3-hour barista training
Starbucks store employees in the US will have to attend a three-hour training session later this ... them — a small change that saves each barista valuable seconds when filling orders.
New York Post14d
Starbucks new CEO Brian Niccol orders baristas to shut down stores for mandatory 3-hour training: report
Company employees will be subject to a mandatory training titled “Welcome Back to Starbucks” between Jan. 21 and 26, according to Business Insider. “We will be talking about an opportunity ...