Calls to Social Security may be rerouted to other field offices that have no jurisdiction over person’s case - Crucial agency ...

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't ...

Axios Visuals Workers inside the agency that oversees Social Security warn that they're buckling under the strain of understaffing — accelerated by recent Trump administration initiatives. Why it ...

Senior citizens soon won’t be able to simply call the Social Security Administration to change their address or check the ...

The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...

Update: On July 31, the Social Security Administration withdrew this proposal in order to make modifications. SSA officials ...

That was the state of Social Security’s customer service prior to the COVID-19 pandemic. Now, field offices have been shuttered for nearly two years for everything but dire emergencies.

As a result, Social Security was forced to close 67 field offices between 2010 and 2018. At the remaining offices, operating hours were shortened and lines out the door became commonplace.

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...