BHPian vishal.jayakuma recently shared this with other enthusiasts:Finally got the update from KTM about the issues. Listing ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Ensuring every employee is trained to answer questions and resolve problems is essential. No customer enjoys getting bounced around, having to repeat their issue and hearing "I don't know" before ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Ford Motor Company has identified a critical safety issue in its Mustang Mach-E vehicles, prompting a recall of nearly ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

B y 2027, 40 percent of all customer service issues will be fully resolved by unofficial third-party tools powered by generative artificial intelligence, according to Gartner.. Consumers are ...

It often begins with a frustrated customer call. Something was late. Something went missing. Someone was rude. The complaint ...

Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, ...

To provide robust customer support, it maintains a full-fledged team dedicated to resolving common issues. Customers can contact customer support via phone or email or log into the ‘My Account ...

We apologize for any customer inconvenience – and we appreciate the diligence of our technology teams in providing a quick ...