This article is more than 9 years old. Problem solving is, itself, a problem. With so many proven methods at our disposal, choosing the right one can feel like a long and difficult journey.

Unless you're lucky enough to have access to a professional IT staff, you probably end up solving most of your own computer troubles. Heck, half the time I have to fix all of Rick's problems, too ...

It sounds unimportant, but it’s the only way to keep chaos out of your flowchart. • Think about the flowchart’s audience when deciding on the level of detail. 3. A Weighted Decision Matrix ...