Loyalty rewards programs can significantly increase customer engagement and retention. However, to make a loyalty program successful, you must promote it aggressively and get your users to adopt it ...

The ongoing evolution in loyalty presents an opportunity for retailers to retool their rewards programs to keep consumers ...

In a fast-paced world where shopper behaviors evolve rapidly, loyalty programs must adapt to stay effective. A “set it and ...

Recent changes to the World of Hyatt loyalty program allow for more flexibility ... your order for coffee as you’re waiting in the security line and then have it waiting for you after you ...

Failing to offer such a deeply embedded loyalty program has proven to be a challenge ... increased use of blockchain software to ensure the security and transferability of airline miles.

Last week, British Airways unleashed fury in some quarters with poorly received changes to its loyalty program. Here are five key learnings for other airlines considering a similar course.