As part of a determined effort to boost customer experience (CX) that has been in place since 2019, the company now captures ...

No place in my XV for Paul O’Connell or Gavin Hastings tells you just how difficult this was – let us know what you think in the comments ...

But it is not just in the public sector where (Chief) AI Ethics Officers are thin on the ground - although tech vendors, such ...

Vladimir Putin could pause Russia’s missile and drone attacks on Ukraine to convince Donald Trump to back down from his ...

A real world pivot story: how a bold decision saved a company from collapse and led to a full rebrand, reinvention, and ...