As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Benj Cohen offers a walkthrough of how an outside sales rep can use AI throughout their day as an intelligence and ...

Compliance and precision are non-negotiable in highly regulated industries. Customer relationship management (CRM) optimization and business process automation must, therefore, be handled with expert ...

Microsoft Copilot’s Researcher and Analyst agents represent a significant leap toward AI-augmented leadership.

For supply chain companies, adopting AI is not just about upgrading technology; it’s about building a system that can evolve with market conditions.

Sales is a difficult and often fast-paced ... You need to pay attention not only to customer information that originates inside the CRM but also to the supporting data from other systems, such ...

Lead tracking, sales management ... Anyone can open them up and take a look inside. Salesforce's CRM software helps businesses maximize customer data with features like lead scoring, omnichannel ...

SquadStack is redefining customer support with a new addition to its product portfolio: an AI-powered customer support ...

The Travel Institute has announced its Q2 2025 event calendar with a continued robust list of PEP Talks—complimentary, expert ...

Salesforce Anywhere can be a transformative tool for effective remote team-work and collaboration within your business or ...

Highlights Meeting Insights now supports integration with leading CRM systems, allowing seamless transfer of meeting intelligence into CRM records. The first implementations connect Meeting Insights ...