While much of the tech world is still caught up in the hype cycle of generative AI, Workday is quietly charting a more ...

Automation has moved from the factory floor to the inbox and beyond. Machine‑learning models now interpret invoices, approve ...

There is no shortage of interest and discussion around artificial intelligence (AI), language modelling and other exciting new technologies in the context of business communications. However, the best ...

Artificial Intelligence is no longer just replacing low-skill labor—it’s now targeting white-collar roles like coding, HR, ...

Rising service costs, disjointed customer journeys, and growing customer impatience are forcing many organizations to rethink ...

Gullco, a globally recognized leader in welding automation, today reaffirmed its dedication to supporting the military and ...

Industry 5.0 focuses on integrating human expertise and creativity with the capabilities of smart systems and automation ...

Efficiency can undermine customer connection. Here's why personalization and human touch in business operations matter even more in 2025, ...

Automation has long played a pivotal role in the evolution of the supply chain sector, transforming how goods are produced, ...

There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.

The way you balance AI-driven tools with human connection directly impacts employee satisfaction, productivity, health and wellbeing, and can make or break your pharmacy benefits strategy. Employers ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.