Companies must plan carefully to prepare for the convergence of robotic process automation (RPA), generative AI and process ...

Automation has moved from the factory floor to the inbox and beyond. Machine‑learning models now interpret invoices, approve ...

While fear has initially dominated the conversation around AI and the automation of our economy, more recent predictions suggest there's also real human opportunity in this tidal wave of disruption.

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Automation is here to stay, but the real challenge lies in how we choose to use it. The industry must adopt a balanced approach that connects technological capabilities with human creative potential.

The paradox of automation — also known as the paradox of technology — occurs when introducing automated system will add to, not reduce, the workload and responsibilities of the human operator.

AI chatbots handle routine enquiries efficiently, allowing human agents to focus on more complex and emotionally charged issues. Automation simplifies workflows, enhancing productivity and accuracy.

In the age of automation, the human brain may not be becoming obsolete, but rather evolving. Instead of competing with machines, we can collaborate with them, using their strengths to amplify our own.

Preserving the human touch, even as businesses strive to remain competitive and agile, is a critical component of leveraging automation correctly, says BCX.

That was back in 2010. Over the next seven years, she says she had a front-row seat to watch automation — most often intelligent software — take over nearly every aspect of mortgage processing.