As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

But Warwickshire Police is urging anyone who has seen Beck to 'call 999 as soon as possible'. Detectives have shared an image of the 25-year-old from Nuneaton as part of an appeal on social media.

Generative AI has radically transformed digital creation. AI image generators can produce pictures from just a few words in a prompt, and it's becoming easier than ever to find and use these programs.

During his address in Mandera on Tuesday, February 4, the president chose to speak from atop his vehicle rather than using the official presidential dais. PAY ATTENTION ... guys of lesser importance?

This is in the vicinity of Baptist South Medical Center. Isaiah Baker, 26, of Montgomery, was located who sustained a fatal gunshot wound and pronounced deceased. MPD is conducting a Homicide ...

I’ve been down with the crud for the last week, causing me to miss a scheduled dentist appointment after having some wisdom teeth pulled a few months ago. Just my luck—over the weekend, I began ...

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