RBM not only offers developers new possibilities in customer communication, but also represents the entry into a new paradigm ...

Recent years have seen that global trade has become harder to manage. Between shifting tariffs, changing rules, and increased ...

The holiday season brings a unique set of challenges for businesses, particularly when it comes to managing documents and ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

Vodafone promises UK customers they'll only need to ask once for help. The telecom giant launched its revolutionary 'Just Ask ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

The technology landscape has been redefined by the rise of XaaS (“anything as a service”). Initially built on the promise of ...

The WVPA is implementing new actions to prevent another Turnpike closure from happening during extreme weather.

Rogers Communications Inc. RCI-B-T has ended its contract with an external customer-service company, resulting in hundreds of job losses as the telecom giant embraces digital tools, according to ...

Financial institutions across the United States have grappled with compliance requirements under the Customer Identification Program (CIP) Rule for more than two decades. A new exemption, approved ...