Dutch airline KLM confirmed on Wednesday that its customers were affected by a leak of personal data, blaming an issue with ...

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

Amperity, the AI-powered customer data cloud, announced M&T Bank has selected its platform to unify customer data across the ...

Major BNPL firms won't report customer data to credit bureaus until they see evidence that responsible payment behavior helps ...

Bouygues Telecom warns it suffered a data breach after the personal information of 6.4 million customers was exposed in a ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

From Delta Air Lines to Meta, a variety of businesses are testing tiered customer service. While it encourages loyalty in ...

We’ve seen AI agent launches from companies across all sizes and industries. In May, Google announced it would incorporate AI ...

Current and former Social Security officials said the commissioner at various points blamed his predecessor for problems that ...

From improving compliance to reducing manual workloads, today’s AI tools are helping financial institutions transform ...

Nearly half of U.S. shoppers say customer service provided by businesses is getting worse, according to results from the ...