Amperity, the AI-powered customer data cloud, announced M&T Bank has selected its platform to unify customer data across the ...

From Delta Air Lines to Meta, a variety of businesses are testing tiered customer service. While it encourages loyalty in ...

Rising levels of abuse, insults, intimidation, threats and physical violence are fast becoming a normal part of working life ...

We’ve seen AI agent launches from companies across all sizes and industries. In May, Google announced it would incorporate AI ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

From improving compliance to reducing manual workloads, today’s AI tools are helping financial institutions transform ...

The project encountered significant obstacles from the outset, with the primary challenge being the fundamental limitation of ...

Air France and KLM notify customers of data breach exposing names, contact details, and Flying Blue numbers through third-party provider hack.

Airtel has forayed into the enterprise cloud services market amid efforts by the Centre to make India a global hub for data ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...