Customer Champions will work on the issues behind the scenes, providing the customer updates through the channel of their ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Staff with Phantom Fireworks in Shrewsbury encourage customers to enjoy the 4th of July safely and offers tips on how to ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

In aviation boardrooms and investor decks, most discussions still orbit around aircraft orders, fuel hedging, or network ...

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

Jharsuguda: A consumer court in Jharsuguda has ordered a nationalised bank to waive the outstanding amount of a customer for service deficiency in han.

With its customers in mind, Fenner has realigned its product offerings, organizing them across three products families: ...

Walmart and Wing announced their largest-ever expansion of drone delivery, bringing the ultra-fast service to 100 more stores in the next few months.

In an exclusive interview with CBS News California Investigates, the California Insurance Commissioner announced a formal Market Conduct Examination of State Farm.

Kerala High Court's decision to restrict general public from using toilets at private petrol pumps left the Internet divided.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.