The analyst firm identifies data collection, customer profile unification, integrations and segmentation as among the key features of a CDP ...

From Delta Air Lines to Meta, a variety of businesses are testing tiered customer service. While it encourages loyalty in ...

Making sure these systems operate fairly and ethically will be essential in maintaining trust and integrity in client ...

How business process automation enhances efficiency, reduces errors, and boosts customer satisfaction using tools like Odoo ...

In 2025, the pace of decision-making in business has changed dramatically. Organizations no longer rely on retrospective ...

Supply chains are no longer designed solely for efficiency, but also for customer-centric tailoring and responsiveness.

Brex reports that choosing a business credit card involves evaluating spending patterns, fees, rewards, and customer service ...

For child care businesses, state-mandated teacher to child staffing ratios mean paying teacher salaries and benefits dominate the majority of their budgets, while capped capacity in classrooms mean ...

Transformation enables innovation, agility, and a next-gen customer experience for approximately 25 million subscribers ...

Even though many companies report positive ROI from gen AI, IT leaders don't always know how to actually measure it, and the ...

Brex reports that a business credit card can help separate finances, build credit, and offer rewards, but requires ...