CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

Lazy loyalty” – customers who stay not out of true affinity, but because switching feels marginally more inconvenient than ...

It involves understanding the customer’s needs, preferences, and pain points at each stage to provide a seamless and satisfying experience that fosters loyalty and advocacy. For marketers ...

Customer obsession doesn’t mean saying "yes" to every individual request. This early-stage approach is unsustainable, at best ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

The report, based on a global survey of 49,300 respondents across 39 markets — including 2,000 in India — reveals that banks scoring in the top 20 per cent for customer advocacy grew revenues ...

Texas Gas Service customers have noticed different fees and charges on their bills have jumped in cost since the beginning of ...

The Gainesville Regional Utilities authority board announced fluoride will be removed from GRU water and released its annual ...

DeKalb County officials held a press conference to address growing concerns and confusion surrounding water billing, ...

Bankrupt DNA testing firm 23andMe agreed to support a court-approved data privacy ombudsman who would review the sale of customer’s ... protected by a privacy advocate appointed instead of ...

Data privacy advocates say retail companies who use AI-powered tools to collect your personal information could use that data ...