With its two new members and a returning incumbent sworn in Saturday, Napa become only the second California county, after ...

In 2025, the SLO County Board of Supervisors will prioritize listening to your frustrations and acting with empathy. While we ...

An 81-year-old Center City resident fell and hit her head on the Schuylkill River Trail; 911 help was delayed.

Stanislaus County Sheriff Jeff Dirkse is locked in a standoff with the Board of Supervisors over 911 emergency call-center ...

In 2024, CallTek's Call Center was recognized for its contributions to the hospitality technology industry by Hospitality Upgrade, a leading media company specializing in hospitality technology ...

About four miles west of NDSU is one of the treasures of campus: the Equine Center. It boasts indoor horse stalls, an indoor ...

There are no such certainties this year, celestial or otherwise, but that's not stopping Buffalo News reporters from taking a ...

Calls will start being outsourced on March 31, according to Buckeye Broadband president Geoff Shook. More than 100 Buckeye Broadband call center employees were notified on Friday that a portion of ...

As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it ...

Typically, major 911 call centers are housed within police departments, although exceptions exist, such as the Houston ...

“To have that support system to surround you and love on you, they have plenty of people to lean on when times are tough,” ...