Gurugram Police dismantled a fraudulent call center targeting U.S. citizens under the guise of tech support. Eighteen ...

Lawrence Mallory got the bad news last April at a Petersburg hospital: his diabetes had progressed to the point of kidney ...

“To have that support system to surround you and love on you, they have plenty of people to lean on when times are tough,” ...

I have questions about state tax overpayments. I am a preparer who does GET and individual taxes for clients. The only overpayment that is automatically refunded to the taxpayer is the individual tax ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.

This story was excerpted from Ian Browne's Red Sox Beat newsletter. To read the full newsletter, click here. And subscribe to ...

Cody Bellinger made his interest in the Yankees known. About a week before the Yankees traded for the 2019 National League ...

Twelve years, 144 months, 4,383 days and countless hours behind the dais later, Supervisors Bruce McPherson and Zach Friend have reached the end of their roads in the Santa Cruz County Government ...

Health systems increasingly view customer relationship management systems as a way to enhance the patient experience and grow ...

Shortly after Max Fried agreed to the largest contract ever for a left-handed pitcher, the Yankees’ new ace did not consider splurging on a fancy car or ...

The latest revisions to the Evaluation of Corporate Compliance Programs (ECCP) guidance show the Department of Justice (DOJ) is wary about ...