CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

No longer just a tool for efficiency, AI is revolutionizing how retailers personalize shopping experiences, optimize product ...

Agentic marketing and customer experience (CX) allow customers to shape their own journeys, guided by AI-driven insights that ...

Is AI in healthcare revamping patient care or replacing human touch? Explore the benefits, risks and skills needed for ...

In a an insightful webinar, “ All AI Is Not Created Equal: Why Agentic AI Is the Future of CX ,” on Wednesday, March 12, 2025 (2:00PM EST/ 11:00AM PST), Forethought’s Founder and President Deon ...

The airline appointed Heather Garboden as its chief customer officer, charged with overseeing the newly formed customer ...

Analysts fell to the sidelines weighing in on Cemex SAB (CX – Research Report) and Olin (OLN – Research Report) with neutral ratings, ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI. This technology tracks physiological responses, such as breathing patterns ...

The last 25 years have significantly changed the business landscape. E-commerce, social media, and artificial intelligence ...

This year's data builds on trends from last year's report, showing a continued increase in comfort with and adoption of AI-powered interactions. The new data suggests a growing demand for these ...

Indonesia is set to host the most anticipated 10th NXT CX-DX Summit & Awards which will explore the intersection of Customer Experience (CX) and Digital Transformation, bringing together ...

Our vision for has always been to create a community that inspires connection and enriches lives'. Sounds very Meta.