CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

No longer just a tool for efficiency, AI is revolutionizing how retailers personalize shopping experiences, optimize product ...

Global talent solutions and business consulting firm Robert Half has named Nick Cerise its new chief marketing officer. In this role, Cerise will drive global marketing for the company, overseeing ...

Klaviyo B2C CRM unifies marketing, service, and analytics to power a new era of growth and customer relationships. BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the company that powers smarter ...

In a an insightful webinar, “ All AI Is Not Created Equal: Why Agentic AI Is the Future of CX ,” on Wednesday, March 12, 2025 (2:00PM EST/ 11:00AM PST), Forethought’s Founder and President Deon ...

Talkdesk announced it has been named to G2’s 2025 Best Software Awards, placing #11 on the Best Customer Service Products list.

This year's data builds on trends from last year's report, showing a continued increase in comfort with and adoption of AI-powered interactions. The new data suggests a growing demand for these ...

Our vision for has always been to create a community that inspires connection and enriches lives'. Sounds very Meta.

Wonderful Digital will be working with Woodlea to spearhead its “digital and customer experience (CX) strategy”.The ...

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as an ‘Innovator’ in Avasant’s Contact Center ...

(mpe), driven by rapid advancements in technology, regulations, and shifting business models. mpe has gathered insights from leading experts to uncover the future of merchant payments.   Nadia Bull ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...