Five trends to help you close the gap of turning customer experience into a business advantage. The Fast Company Impact ...

No longer just a tool for efficiency, AI is revolutionizing how retailers personalize shopping experiences, optimize product ...

Global talent solutions and business consulting firm Robert Half has named Nick Cerise its new chief marketing officer. In this role, Cerise will drive global marketing for the company, overseeing ...

Klaviyo B2C CRM unifies marketing, service, and analytics to power a new era of growth and customer relationships. BOSTON--(BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the company that powers smarter ...

In a an insightful webinar, “ All AI Is Not Created Equal: Why Agentic AI Is the Future of CX ,” on Wednesday, March 12, 2025 (2:00PM EST/ 11:00AM PST), Forethought’s Founder and President Deon ...

Talkdesk announced it has been named to G2’s 2025 Best Software Awards, placing #11 on the Best Customer Service Products list.

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson , has released its Global Customer Engagement Report 2025. Now in its ...

(mpe), driven by rapid advancements in technology, regulations, and shifting business models. mpe has gathered insights from leading experts to uncover the future of merchant payments.   Nadia Bull ...

Qualtrics today announced three iconic industry-defining leaders - influential producer and co-founder of Def Jam Recordings Rick Rubin, Hall of Fame Marketing Executive Bozoma Saint John, and ...

RingCentral, Inc. , a global leader in AI-powered trusted business communications, today introduced RingCentral AI Receptionisttm (AIR), an AI phone agent that uses generative AI to automatically ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Crossovers remain a top pick for millions of consumers, and the 2025 Toyota Corolla Cross maintains its appeal with a ...