As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

HealthSource RI, one of the services impacted by the RI Bridges data breach, has announced extended call center hours.On ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

With a considerable construction project now complete, Telespond Senior Services’ new Older Adult Advocacy Center in the city ...

Guwahati has emerged as the fastest-growing destination in India for attracting international travellers visiting India, according to digital travel platform Agoda. The travel platform's New Horizons ...

Pat Nabong/Sun-Times file Share Data centers — sprawling facilities that help power the tech behind everything from online shopping to scheduling dentist appointments — are popping up across ...

Starting with a trade for Dorian Finney-Smith and Shake Milton, the Lakers have begun reshaping their roster to make a playoff push this season. This move addresses their perimeter needs but their ...

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Get global perspectives and insights from CEOs on the biggest stories in business. These leaders shaping the future of business are on the fast track to becoming the next generation of Fortune 500 ...

INDIANAPOLIS -- Pacers coach Rick Carlisle deferred to the team's front office when asked about the logic behind waiving center Moses Brown on Monday, which came less than three weeks after he was ...