CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

Another major shift in 2024 has been the transition to specialized LLMs. Generic AI models often fail to address the nuanced challenges of industry-specific use cases. Vendors investing in customized ...

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

So the vendors are looking for some other way to generate revenue. It's natural to look for an adjacency. And because they have a communications platform already, one of the most natural adjacencies ...

AI assistance and automation come into play for each of the above-cited products, as well as elsewhere across the digital workplace—and it almost goes without saying that AI has been a major trend in ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

The year 2024 was pivotal for artificial intelligence (AI). Nearly three out of four businesses are using AI for at least one function, fundamentally changing how organizations make decisions and ...