Paycom Software, Inc., a leading provider of comprehensive, cloud-based human capital management software, was named a 2024 Excellence in Customer Service Award winner. Business Intelligence Group ...

Three Customer Service Megatrends: Post-Pandemic Customer Service Excellence Upland InGenius Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service ...

Series 2: CWRU Customer Service Supervisor Training Coming Soon | While Series 1 focuses on individual customer service, Series 2 is geared towards supervisors and focuses on how supervisors can ...

Another study conducted by Forrester Research confirms the correlation between customer service and loyalty across 12 industries. The social megaphone has further elevated the importance of service to ...

The future of customer services requires a new model of operational excellence that is built on the five pillars of customer centricity, outcome-first design, data-driven decision making and ...

The Creating a Culture of Customer Service Excellence microcredential course runs online from June 7 to July 2 and costs $200. Scholarships are available for those who qualify and businesses ...

For 2018’s National Customer Service Week (NCSW) which starts October 1 under the auspices of the International Customer Service Association (ICSA), twelve ways to improve your company’s ...

IMCOM chooses excellence in customer service By Ms. Jessica Marie Ryan (FMWRC) November 10, 2015 ...

Too many customer service excellence and customer-centricity culture initiatives end up feeling to employees like they've been arbitrarily imposed from on high, by the CEO and her hand-picked ...

Wayfair Recognized for Customer Service Excellence E-commerce Leader Takes Home the Gold in 2016 Stevie Awards for Sales & Customer Service March 07, 2016 07:45 AM Eastern Standard Time ...

J.D. Power, in conjunction with FORTUNE Custom Publishing, today recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important ...

Advertisement The customer service team, which includes call center, email, social and chat representatives, currently is made up of approximately 40 employees, Rosser noted. By the end of 2014, this ...