Nearly 1,000 delivery and customer service complaints have been filed with the Better Business Bureau about Lastman's Bad Boy in the last three years.

Customer complaints are a fact of life in this “people industry” and plague even the most conscientious, customer focused insurance companies, agents, brokers or independent adjusting offices.

“One complaint is one too many and we’re working hard to make sure every interaction we have with millions of Canadians every month is seamless. We’re committed to investing in our networks and our ...

There's no doubt that fielding customer service complaints for the TTC would be a taxing job, with so many riders grumbling daily about safety concerns, service interruptions, line closures ...

The CCTS handled 14,272 complaints from consumers in 2017-2018. Of that, 41.5 per cent of them were about wireless service and 29.2 per cent were about internet service.

Tackling the company’s customer service issues was a key priority for Mr. Natale when he took the helm in 2017. At the time, Mr. Natale said he would “obsess” over the customer experience.

2. Try To Understand The 'Why' When a customer brings up a complaint, one important action to take to help make their experience better is to empathize with their issue.