In November 2023, all members of the CSA published CSA Notice and Request for Comment – Registered Firm Requirements Pertaining to an Independent Dispute Resolution Service. CSA members other than the ...

Step two is the “initial referral.” Here, the CCTS sends a copy of the complaint to the service provider with the expectation they’ll work with the complainant. This stage has a 20-day deadline, and ...

Complaint handling in Canada requires some knowledge and skill in order to achieve a fair resolution. The first step in dealing with a complaint is to let your firm know you have an issue ...

The Regulation respecting complaint processing and dispute resolution in the financial sector, published on February 15, 2024, will come into force on July 1, 2025. This Regulation of the Autorité des ...

Nrinder Nann, councillor for Ward 3 (central lower city), says the proposed shelter system complaint resolution process is one that's needed in the city. "I couldn't agree more about the need to ...