“One complaint is one too many and we’re working hard to make sure every interaction we have with millions of Canadians every month is seamless. We’re committed to investing in our networks and our ...

Complaints about phone, internet and television services jumped 38% in the 2023-24 reporting year, says the watchdog that handles grievances about Canadian telecommunications providers. The annual ...

The Canadian Securities Administrators (CSA) are proposing a refined framework that will grant the Ombudsman for Banking ...

CNW/ - Today, the Financial Consumer Agency of Canada (FCAC) published the findings of a report on the complaint-handling procedures of small and ...

Banks don't make it easy for customers to escalate complaints and the existence of two banking ombuds offices isn't helping, Canada's consumer financial watchdog said.

A Guelph woman says a complaint to the city about her bicycle repair business will end up costing her $1,900. Mary Rife has been fixing up and selling bikes out of her garage for the last 14 years.