Sarah Tilley urges HR leaders to embrace AI in talent acquisition—but reminds them the real challenge is rethinking daily ...

ServiceNow’s superior product has led to rapid share gains and exceptional retention in the ITSM market. Now the company is using this strength to expand into other areas of ITOM.

News; MERGEN launches a $1M ServiceNow Center of Excellence in Hyderabad to double its AI and workflow automation talent and ...

ServiceNow will continue to use its position to land new IT-driven customers and upsell ITOM features on the platform, but we believe the firm will increasingly cross-sell emerging products in HR ...

ServiceNow's unified data system and structured workflows make it an ideal environment for AI, which performs best when it ...

A Unified AI Platform For Enterprise Transformation For years, ServiceNow’s strategy has been to provide cloud-based solutions that connect processes, systems and data across the enterprise ...

As a result, ITSM and ITOM were present in 16 out of 20 top deals during the quarter, with companies such as Hitachi Energy, Equinix, IBM, BNY Mellon, and numerous companies internationally ...

More recently, it has fully embraced AI, rebranding itself with the tagline, "Put AI to work with ServiceNow." Also: Generative AI can transform customer experiences.

Good old generative AI – which, let's face it, is so 2023 now – comes into play in ServiceNow Studio, which allows no-code and low-code development of apps on the company's platform.

ServiceNow’s summit happened alongside the release of its Xanadu AI platform, promising users capabilities around AI agents, email reply generation, data visualization generation and more.

The new AI features in the Xanadu release are joined by a number of other enhancements. ServiceNow is equipping its platform with a new database, RaptorDB Pro, for storing customer information.