This infographic pulls together 10 mind-blowing stats on the state of customer service—and what it will take to put customer service on the fast-track to the future.

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time.

The value of good service cannot be overstated. According to the infographic, U.S. businesses lose $83 billion each year due to defections and abandoned purchases brought on by poor customer ...

Obviously, every company pays lip service to to the idea of making their customers’ experience great. But lots of things get in the way. The need to cut costs, or be efficient with finite resources.

ServiceTitan, a cloud-based software platform built to power trades businesses, in late June released its first Commercial Service Report, providing data on the commercial services industry’s on their ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...